Technology infrastructure solutions at Latvian shopping centre Akropolis
Installation, upgrade and technical maintenance of a contact centre for Lintel
- Client Lintel
- Implementation period 2005: deployment of contact centre, 2011: upgrade of contact centre
- Project location Lithuania
- Project partners Avaya
- Project task Enable Lintel to provide effective customer service with the deployment of a reliable and flexible technology platform for the contact centre.
Solutions in this project
- Contact centre
FIMA installed a contact centre technology platform by Avaya for Lintel, one of the largest contact centre operators in the Baltic region, and the collaboration continued with FIMA contracted to perform the technical upgrading and technical maintenance for the contact centre.
FIMA has been partners with contact centre operator Lintel since 2005 when it first deployed Avaya’s leading-edge IP-based contact centre solution. A virtual contact centre integrated six company contact centers operating in five Lithuanian towns into a single system.
In 2011, FIMA worked on a major upgrade of IT equipment in the contact centre by installing Avaya Aura-V6 communication platform. The project was implemented without interrupting the contact centre’s normal operation.
The upgrade enabled Lintel to provide better service quality, increased the customer service response, enabled the contact centre customers to choose their preferred communication channels and boosted operational efficiency.
As part of this project, the servers used by Lintel were consolidated, resulting in a reduction of technical maintenance and licence procurement costs.
As a certified Avaya Joint Service Delivery partner, FIMA offers rapid and high-quality technical maintenance services for the contact centre and, if necessary, can call upon the manufacturer’s technical support. Following the Lintel contact center upgrade, FIMA committed to providing regular updates and technical maintenance for three years.
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Testimonials
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FIMA provided quality services for the contact centre and has continued to ensure the reliability of its system.