Information and Communications Technology Solutions

The largest contact centres in the Baltic State use technology installed by FIMA

Our partners

Related projects


  • “The main requirement that we asked from the service provider was that all installed systems were certified because this is a guarantee that the infrastructure is of the highest quality. Not every contractor in Lithuania can offer such a sophisticated solution.”

    Kristijonas Kaikaris, Microsoft Lietuva director
  • “During all the years that we have worked together, FIMA has never let us down. Its specialists’ no-nonsense approach combined with its consistency in finding the right solution every time are the qualities that we value the most. Our project included finding a technical solution to an issue which had never been attempted in Lithuania before and FIMA was superb in dealing with it.”

    Algimantas Liausėdas, Director of Rokiškis Psychiatric Hospital
  • FIMA provided quality services for the contact centre and has continued to ensure the reliability of its system.

    Remigijus Šeris, Director General of Lintel, UAB
  • These are top-drawer people with very high levels of experience and competence. There is no doubt that the innovation FIMA has put in place is of huge value to our company.

    Darius Okunevičius, Director of Infrastructure Department of Vilnius International Airport
  • FIMA is a company with huge experience and is capable of implementing large-scale projects

    Vytautas Tvaronavičius, Head of Technologies and Development of Plačiajuostis internetas Všį
  • FIMA performed the works in a timely and professional manner. The work was of the highest quality and this is a company that can be trusted to install similar systems.

    VladasDamulevičius, Director of the Šiauliai town municipality administration.
  • The system is a vital tool for everyday police work. The number of public order violations in the monitored areas has decreased significantly.

    Rolandas Šepetys, Head of the Operational Management Division of Vilnius County Police
  • The company proved to be a reliable partner which is able to manage and implement complex projects and carry out non-standard works.

    Kęstutis Andriūnas, project manager of the Automation, Communications and Power Supply Unit, Investment Project Management Division, Investment Department of the Railway Infrastructure Directorate of Lithuanian Railways.
  • Professionals familiar with the specifics of bank operation who are quick to resolve technical difficulties.

    Rimutis Matulevičius, Procurement and Administration Department, DNB bank
  • FIMA specialists always respond quickly to technical issues and the systems that they install are reliable and easy to use.

    Gintaras Radavičius, Director General of Pramogų sala
  • Our complex project faced many technological challenges and FIMA professionals responded to them perfectly.

    Romualdas Brusokas, Director of the National Public Health Care Laboratory
  • “The data centre equipped by Fima is of the top security level, which is also matched with economic benefit: electric power consumption is reduced owing to modern technologies”.

    Jānis Bokta, the Chairman of the Board of the Latvian State Radio and Television Centre
  • We have co-operated with FIMA for more than a decade. This means that we see them as reliable partnerswho learn and are aware of the specifics of our business and can offer solutions to suit our needs.

    Petras Abaravičius, RIMI IT Infrastracture Director for the Baltic States
  • Under difficult conditions, the work was carried out to a high standard. FIMA staff displayed a high level of qualification and competence.

    Arvydas Linkus, Head of the Investment Planning and Technical Maintenance Development Department of the Police Department under the Lithuanian Ministry of the Interior
  • Several years ago, due to constant border transgressions and smuggling attempts from Russia, a 30 km long Viešvilė frontier section was one of the most difficult border areas to guard in Lithuania.After the deployment of the border security system, there has not beena single breach reported on that section over the course of a year of the year.

    Chief of Staff Colonel Valentinas Novikovas, Deputy Commander of the State Border Guard Service.
  • Fima experts demonstrated high competence when implementing the concept of a unifiedsecurity system at the hospital.

    Regina Adamonienė, engineer at Rokiškis psychiatric hospital


  • Information and Communications Technology Solutions

    With two decades of experience in communication technologies, we are proud to have built partnerships with the leading global companies. Our authorised and highly qualified professionals have extensive experience of implementing complex and large-scale communication systems for railway companies, airports, major Baltic contact centres, corporate offices and business centres.

    Our 24/7 service centre guarantees a rapid response to any problem and high quality technical support.

  • Network infrastructure

    Network infrastructure

    We offer Ethernet and IP-based data communication network infrastructure solutions which all use open standards and are easily integrated with other solutions.

    Our integrated video, audio and data communication solutions are highly reliable and operate at high speeds with very short package delays. With a single modular operating system, these solutions are flexible, quick to install and easy to administer and maintain thus reducing energy consumption and other operating costs.

    We have a 24/7 service centre for faults registration offering certified and high-quality professional support.

    We are a platinum partner of Extreme Networks and we have co-operated with Avaya since we started working in this area. We also offer products manufactured by Alcatel – Lucent, HP Networking, Cisco and others.

  • Structured cabling systems

    Structured cabling systems

    For data communication infrastructure in buildings, we supply and install a unified structured cabling system which includes a range of all copper and optical components and runs in accordance with cabling and data communication standards.

    The highest quality of components and design are the key reasons that an investment in our structured cabling system is a sound investment. We have certified design and installation professionals who have been trained by the manufacturers themselves. The systems that we install have been certified by manufacturers and include long-term warranties of up to 20 years.

    The manufacturers we represent are leaders in structured cabling systems who constantly invest in research and development as well as partner training, such as CommScope, Reiche & De-Massary, Tyco Electronics, Conteg, CPI, Leviton and other companies.

  • Integrated server and storage solutions

    Integrated server and storage solutions

    We offer integrated server and storage solutions from Nutanix (USA) to enable the smooth administration and subsequent expansion of data centre resources and ensure hgher reliability and security.

    Compared with traditional three-level solutions (servers, SAN commuters, storage), Nutanix solutions take up considerably less space and consume less energy. System maintenance does not require the involvement of highly qualified administrators which means that administrators can focus on the development of applications and services.

    Our offer of full-range IT infrastructure products and services also includes products of global vendors such as Hewlett Packard, Cisco, DELL, IBM, Lenovo, NetApp, Microsoft, VmWare and other.

  • Unified communications

    Unified communications

    We offer unified communications solutions that combine the systems, devices and applications from multiple vendors. Open standards-based core communications platform Avaya Aura® takes advantage of SIP architecture, guarantees maximum compatibility with existing infrastructure and reduces installation costs.

    An user interface with a wide range and number of communication channels can be installed and is easily tailored to employee needs and business processes. The communication solutions we offer increase employee labour efficiency, improve customer service and reduce communication costs.

    As a long-standing Avaya business partner, we have highly-qualified professional staff who have a wealth of experience in implementing complex communication solutions. When installing unified communications we also co-operate with Microsoft, Apple, IBM Lotus, Polycom and others.

  • Contact centres

    Contact centres

    For client contact management, we offer a contact centre solution based upon the Avaya Aura® platform. This contact centre hardware and software gives users complete freedom in choosing communication channels including email, online chatting or SMS.

    The contact centre solution we offer reduces customer service time, cuts the number of missed calls and, automates a number of customer service processes. Furthermore, the solution helps to consolidate existing servers, which reduces hardware maintenance and licence purchasing costs.

    We strive to increase the quality and efficiency of customer service by integrating contact centre software with customer relationship management systems.

    We represent a leading vendor for contact centres solutions, Avaya and have highly qualified staff as well as 18 years of experience in setting up communication solutions.

  • Conference systems

    Conference systems

    We offer a full-range of technological solution for organising remote meetings, conferences and trainings including video conference systems, wired and wireless discussion systems, simultaneous interpretation systems, video projectors, monitors and conference room sound systems. We can supply and install complex solutions by combining relevant systems and adapting them to the client's needs.

    Video conferencing systems enable remote communication with partners and company staff, which is an effective way of saving on travel time and costs. Discussion and interpretation systems designed for conferences and trainings facilitate the organisation and management of events.

    We co-operate with Avaya, Bosch, Polycom, Lifesize, Extron Electronics, Televic and other companies.

  • Public address systems

    Public address systems

    We offer voice alarm systems complying with EN 60849 and EN 54 fire prevention standards as well as public address systems for trade centres, public buildings and industrial areas.

    Emergency sound systems that are required in case of fire or emergency in many public and high-rise buildings can also be used to broadcast ambient music, advertising and information notices to staff and customers.

    We have gained outstanding experience in designing and installing such systems. That's why we understand our clients’ needs and can offer an optimum solution to each one of them. We also attach great importance to the integration with other systems including fire alarm, fire extinguishing, automation, passenger and visitor information systems.

    We work with with Bosch, Optimus, RCS AUDIO-SYSTEMS, ITC and other companies.

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